PayPal item not received? Fortunately, using PayPal to pay for items you’ve bought online gives you an additional measure of security. This means that PayPal will refund your money if something goes wrong like you don’t receive the item. After paying with PayPal, you must first get in touch with the seller to inquire about the status of your order.
You have the option to escalate this to a dispute to request a refund through PayPal if you don’t receive a satisfactory response from the seller. This article will walk you through the steps to take if an item you purchased through PayPal doesn’t arrive.
What Happens If I Use PayPal and Do Not Receive My Purchase?
One of the safest methods of online payment is PayPal. Requesting a PayPal refund if your seller fails to send your item is fairly simple. You should get in touch with the seller immediately and request a solution to your issue. It could be as simple as requesting information about an order, or your seller might decide to send the item again.
If you haven’t received your item within 14 days of receiving it, you should file a request with PayPal. Continue reading to learn the steps to get your money back from PayPal.
How Do I Request a Refund From PayPal for Unreceived Goods?
1. Make an effort to speak with the seller directly first. To avoid having your case closed by PayPal before you can speak with anyone, get your message to them as soon as possible. Inquire about shipping status and estimated delivery date (if applicable). It’s crucial that you know whether it is insured, if so, for how much, and that the seller gives you a tracking number.
2. Get in touch with PayPal customer support and open a dispute if your seller doesn’t respond or claims to have shipped the item but didn’t include a tracking number. You must first gather the following data:
- The transaction’s date
- Your name as it appears on the account
- Name and contact details of the seller
3. Once you get in touch with an agent at PayPal, adhere to the instructions. Wait until you hear back from them if they advise you to wait a few more days and check back. Additionally, you may be instructed to file a “dispute” to begin the process of getting a refund. Even if PayPal doesn’t direct you to do this, ensure you do it nonetheless! Be patient because PayPal may not contact you immediately after receiving your dispute.
4. PayPal will notify you of its decision regarding your refund request when it has been made. The final response code for the message should be “Case Closed.” If this occurs, your refund can then be transferred from PayPal’s account to your bank account.
SEE: USPS Says Delivered But No Package – Solutions
Will PayPal Issue a Refund for Items Not Received?
PayPal will typically reimburse the buyer their money if the item is not received. The only exception to this rule would be if the seller has documentation, such as delivery confirmation from a courier, demonstrating that the product has been delivered to the buyer’s registered PayPal address. Because of the additional layer of security it offers, this refund procedure makes PayPal, the preferred method of online payment for many people.
Can I Get a Refund from PayPal if I’m Scammed?
While most online transactions go smoothly, there are times when customers are duped online. This might occur if a seller collects your payment for an order and then disappears completely without sending the product. They might block your phone number or social media accounts to cut off contact. If you purchased goods or services using PayPal, you should be able to request a refund if you become the victim of fraud. On the other hand, the friends and family option will not provide you with the same level of security, and you risk losing your money if scammed. It’s crucial always to select the goods and services payment method when you’re purchasing via Paypal.
Do PayPal Sellers Ever Win Disputes?
The seller will have to provide evidence if a PayPal dispute is filed against them. They will need to provide proof that they sent the item and the tracking information and delivery confirmation from a courier service. A seller can win a PayPal Item not Received dispute with a buyer if they can present this evidence. Refunds from PayPal are fairly simple to obtain if the buyer has followed the proper dispute procedures and is actively seeking a solution. You are very likely to receive a refund if you can show that the item was not received and the seller is unable to provide proof of delivery.
SEE: FedEx Tracking Not Updating Causes and Fixes
Can PayPal Assist Me in Getting a Refund?
When using the goods and services payment method, PayPal offers protection for your purchases. This implies that if something goes wrong, such as if an item is not delivered or is defective, you can request a refund through PayPal’s platform. However, there is no way to request a refund through PayPal if you pay for something using the friends and family option.
However, if you have used your PayPal account to send money to a scammer, they will be happy to assist you. If you’ve used PayPal to send money to someone but received nothing in return, PayPal will assist and provide detailed instructions on how to reclaim your money. To start the refund process, just file a dispute through PayPal.
How Can I Complain About a Seller on PayPal?
It’s critical to understand that PayPal disclaims all liability for the sellers’ conduct. Since they are a company that handles business payments, you must contact them directly if you have issues with the goods or services you purchased using PayPal. You have every right to file a PayPal dispute, for instance, if the item you purchased doesn’t match the description provided by the seller. This also applies if your product arrives damaged or later than expected.
If you’re dissatisfied with the products you purchased using PayPal, you should first speak with the seller directly before filing a PayPal dispute. Open a dispute so that PayPal can take over and attempt to resolve your issue if they are unable to do so for you directly.
Final Thoughts
Nothing is more annoying than placing online order only to have it never arrive. Online shopping is quickly becoming the norm in today’s increasingly digital world. Because PayPal offers buyers higher levels of protection, it is one of the most widely used payment methods.
If you chose the goods and services payment option when purchasing and an item wasn’t delivered, PayPal would refund your money. You must first speak with the seller directly, and if the seller cannot resolve your issue satisfactorily, you must file a claim.
